Privacy Policy

1. Who We Are

district. is an online clothing resale business operating in Ghana.

For personal information processed through our website and services, district. may act as the data controller responsible for determining how and why your personal information is processed.

This Privacy Policy is intended to reflect the requirements and principles of the Data Protection Act, 2012 (Act 843) of Ghana.

For privacy-related questions or requests, contact us at districtclothing26@gmail.com.

2. Personal Information We Collect

The information we collect depends on how you interact with district.

Account Information

When you create a district. customer account, we may collect your full name, email address, phone number, password information, account creation information, and account activity information.

Google Sign-In

If you choose to sign in using Google, we may receive information from Google necessary to authenticate your district. account.

This may include your name, email address, and Google account identifier.

We do not receive or store your Google password.

Order Information

When you place an order, we may collect:

• Customer name.
• Email address.
• Phone number.
• Delivery address.
• Products purchased.
• Product quantities.
• Order amount.
• Order status.
• Order date.
• Payment reference.
• Payment status.

Payment Information

Payments made through district. may be processed by third-party payment service providers, including Paystack.

district. may receive transaction information such as payment reference, payment status, amount, currency, payment channel, and transaction date.

district. does not intentionally store your full debit or credit card number or card security code on our own servers.

Communications

If you contact district. by email or another customer-service channel, we may retain the information you provide so that we can respond to your request and maintain appropriate customer-service records.

3. Why We Collect and Use Your Information

We process personal information for purposes including:

• Creating and managing customer accounts.
• Authenticating customers.
• Processing orders.
• Processing and confirming payments.
• Arranging deliveries.
• Providing customer support.
• Processing returns and store credit.
• Sending order and payment confirmations.
• Communicating important information about your account or order.
• Preventing fraud and unauthorized transactions.
• Maintaining website and account security.
• Improving our products, services, and website.
• Maintaining appropriate business and transaction records.
• Complying with applicable laws and legal obligations.

We aim to collect information that is relevant and reasonably necessary for the purpose for which it is collected.

4. Legal Basis and Consent

Under Ghana's Data Protection Act, 2012 (Act 843), personal information should be processed lawfully and for specified purposes.

Depending on the circumstances, district. may process your personal information because:

• You have provided consent.
• Processing is necessary to perform a contract with you, such as fulfilling an order.
• Processing is necessary to comply with a legal obligation.
• Processing is necessary for another lawful purpose permitted under applicable Ghanaian law.

Where we rely on your consent, you may withdraw that consent, subject to any legal or contractual consequences of doing so.

Withdrawal of consent does not necessarily affect processing that was already carried out lawfully before the withdrawal.

5. Direct Marketing

district. will not use your personal information for direct marketing in a manner prohibited by Ghana's Data Protection Act.

Where your consent is required for direct marketing, we will obtain the appropriate consent before sending such communications.

You may withdraw your consent to direct marketing at any time by contacting us or using an available unsubscribe mechanism.

Withdrawal of marketing consent does not prevent us from sending essential transactional communications relating to your account or orders.

6. Information We Share

district. does not sell your personal information.

We may disclose or provide access to personal information to trusted service providers where reasonably necessary to operate our business or provide services to you.

These may include:

• Payment service providers.
• Delivery and courier providers.
• Email service providers.
• Authentication providers.
• Website hosting providers.
• Database and infrastructure providers.
• Technology and security service providers.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are applied.

We may also disclose information where required or permitted by Ghanaian law, a lawful order, legal process, or where necessary to protect the rights, safety, security, or property of district., our customers, or others.

7. Payment Processing

district. uses third-party payment services to process payments.

When you make a payment, relevant payment information may be transmitted to the applicable payment provider.

district. may receive information needed to confirm the transaction and fulfil your order.

For information about how Paystack handles personal and payment information, customers should review Paystack's applicable privacy and security documentation.

8. International or Third-Party Processing

Some of the technology and service providers used by district. may process information outside Ghana.

Where personal information is transferred outside Ghana, district. will take reasonable steps to ensure that the transfer and subsequent processing are subject to appropriate safeguards and comply with applicable Ghanaian data-protection requirements.

9. Cookies and Similar Technologies

district. may use cookies and similar technologies for essential website functions, including maintaining login sessions, maintaining account security, remembering necessary preferences, supporting website functionality, and understanding general website usage.

Third-party services integrated into the website may also use cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

10. Data Security

district. takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Unauthorised processing.
• Accidental loss.
• Destruction.
• Damage.
• Misuse.
• Unauthorised disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their account credentials and should contact district. promptly if they suspect unauthorized access to their account.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, fulfilling orders, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Some information may need to be retained for longer where required by applicable law or where reasonably necessary to establish, exercise, or defend legal claims.

When information is no longer required, district. may delete, securely destroy, or anonymise it where appropriate.

12. Your Rights Under Ghana's Data Protection Act

Subject to the requirements and limitations of Ghanaian law, you may have rights including:

Right to Be Informed

You have the right to receive information about the collection and processing of your personal information.

Right of Access

You may request information about the personal information district. holds about you and how that information is being processed.

Right to Rectification

You may request that inaccurate, incomplete, outdated, or misleading personal information be corrected.

Right to Object

You may object to certain processing of your personal information where the Data Protection Act provides that right.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent.

Right to Prevent Processing

You may have the right to require district. to cease or not begin certain processing that causes or is likely to cause unwarranted damage or distress, subject to the Act.

Right to Complain

If you believe your personal information has been handled unlawfully or improperly, you may contact district. and, where appropriate, make a complaint to Ghana's Data Protection Commission.

Right to Compensation

Where applicable under Ghanaian law, a person who suffers damage or distress as a result of a contravention of the Data Protection Act may have a right to seek compensation.

13. How to Exercise Your Rights

To make a privacy request, contact:

Please clearly explain the nature of your request.

For security purposes, we may need to take reasonable steps to verify your identity before providing personal information or making changes to an account.

We will handle requests in accordance with applicable Ghanaian law.

14. Complaints to the Data Protection Commission

If you are dissatisfied with how district. handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You may also have the right to complain to Ghana's Data Protection Commission (DPC), the statutory body responsible for enforcing Ghana's data-protection framework.

15. Children's Privacy

district. is an online retail service and is not intended to knowingly collect personal information from children where such collection is prohibited by applicable Ghanaian law.

If you believe that a child has provided personal information to us in circumstances where this should not have occurred, please contact us so that we can investigate and take appropriate action.

16. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

Those third parties may have their own privacy policies and terms.

district. is not responsible for the privacy practices of third-party services that we do not control.

We encourage customers to review the applicable privacy policies before providing information directly to third parties.

17. Changes to This Privacy Policy

district. may update this Privacy Policy when our services, technology, business practices, or applicable legal requirements change.

When we make a material update, we will update the Last updated date at the top of this page.

We encourage customers to periodically review this page.